Help Center
Find answers to your questions and get support when you need it.
How Can We Help?
Resume Help
Learn how to write and format resumes for ATS systems
Analysis Help
Understand your ATS score and recommendations
Interview Prep
Prepare for your upcoming interviews
Account & Privacy
Manage your account and understand privacy
Features & Pricing
Learn about our plans and features
Getting Started
Quick start guide for new users
Frequently Asked Questions
Still Need Help?
Email Support
Send us an email and we'll respond within 24 hours
Common Issues & Solutions
Resume Upload Issues
File not uploading?
Ensure your file is in PDF or .docx format and is less than 10MB. Try clearing your browser cache and uploading again.
File won't parse?
If your resume contains images or complex formatting, convert it to a simpler format. Ensure text is selectable, not image-based.
Missing information?
Our parser may miss information in non-standard formats. Try a cleaner resume layout with standard section headers.
Score & Analysis Issues
Low score?
Make sure you've included the job description. Add missing keywords from the job posting and clarify your achievements with metrics.
Can't find recommendations?
Scroll down on your analysis page to see personalized recommendations. Each recommendation includes specific actions you can take.
Different scores?
Each job posting is different, so scores will vary. That's normal! We score against each specific job description.
Account Issues
Can't log in?
Try resetting your password. Click "Forgot Password" on the login page and follow the email instructions.
Subscription issues?
Check your billing section. If you were charged twice, contact support with your transaction ID and we'll refund immediately.
Resumes disappeared?
Resumes are stored securely and won't disappear. If you can't see them, try logging out and back in or clearing your cache.
Technical Issues
Page won't load?
Clear your browser cache, try a different browser, or disable ad blockers. If the issue persists, contact support.
Slow performance?
Check your internet connection and close unnecessary tabs. Large resumes or slow connections may take longer to analyze.
Error messages?
Note the error message and contact support with details about what you were doing when the error occurred.
Tips for Best Results
Optimizing Your Resume
- →Use clean, simple formatting
- →Include specific keywords from job description
- →Quantify your achievements with numbers
- →Keep it to 1-2 pages maximum
Using ATScore Effectively
- →Paste the job description for accurate scoring
- →Review all recommendations carefully
- →Update and re-analyze after making changes
- →Save your analyses for future reference
Ready to Optimize Your Resume?
If you couldn't find the answer you were looking for, our support team is here to help. Contact us anytime.